Remote Technical Support
Expert Help in Minutes — From Anywhere in the World
Once you grant access permission, we can fix anything on your computer as if we were sitting right in front of it. You watch everything we do on your screen in real time. At the end of the session, our software is automatically deleted and we can no longer access your computer.
🔒 100% Secure — Bank-Level Encryption
Our remote connection uses 256-bit encryption — the same standard used by banks worldwide. You see everything. You can disconnect instantly at any time with a single click. When the session ends, the software deletes itself automatically and permanently.
Fast
Get help immediately — no waiting for a technician to travel to you. We connect within minutes of your call and start fixing right away.
Convenient
No need to take your computer to a shop. No need to wait for an appointment. We fix it while you sit at your desk — you don't even need to leave your chair.
Affordable
Remote support costs less than on-site visits for the same quality of service. We don't need to travel, so we pass the savings directly to you.
The Complete List of What We Fix Without Coming to You
- PC tune-up — faster startup, better overall performance
- Virus, trojan & spyware removal — complete detection and elimination
- Antivirus & Internet Security installation and configuration
- Pop-up removal & adware/spyware elimination
- Email account troubleshooting — Outlook, Gmail, Thunderbird
- Software application repair — crashes, errors, incompatibilities
- Home and business network diagnostics and repair
- Password and Windows account recovery
- Printer, scanner & device configuration
- Windows updates, patches & scheduled maintenance
- New software installation, configuration, and testing
- Data backup setup and data transfer between computers
- Secure wireless network setup
- Network security assessment and recommendations
- Error message diagnosis and system crash resolution
How It Works
3 Simple Steps
Call or Email Us
Reach us at (586) 460-0422 or support@e-itsystems.com. Describe your issue and we schedule an immediate or same-day remote session. For urgent issues, we can often connect within minutes of your call.
Click Our Secure Link
We send you a secure link. Click it and our technician instantly has an encrypted view of your screen. You watch everything we do in real time — full transparency throughout.
Problem Solved — Session Ends Automatically
We fix the issue, explain what was done, and the session closes. The remote software is automatically and permanently deleted from your computer.